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Frequently Asked Questions

WHAT IS POWERED WATER®?

Powered Water® is water that has been softened and electrolyzed with our patented EO Water System. Powered Water® cleans like soap and eliminates... Read More
Powered Water® is water that has been softened and electrolyzed with our patented EO Water System. Powered Water® cleans like soap and eliminates most germs and bacteria instantly - without any chemical additives. The benefit of this process is no soil-collecting soap residue left behind. In short, carpets stay cleaner longer and tend to dry faster. Only Zerorez® has the exclusive patented rights to clean with this technology in the carpet cleaning industry!

WHAT DAYS/TIMES ARE YOU OPEN?

Zerorez® provides customer service support to residences Monday - Friday 7am-7pm and Saturdays 7am-5pm. We provide both day and nighttime appointments... Read More
Zerorez® provides customer service support to residences Monday - Friday 7am-7pm and Saturdays 7am-5pm. We provide both day and nighttime appointments for Commercial customers.

WHAT IS CONSIDERED A “ROOM” SIZE?

An area of 250 square feet or less. For rooms that exceed 250 square feet, there is a $20 oversize fee. The service technician will perform a final price... Read More
An area of 250 square feet or less. For rooms that exceed 250 square feet, there is a $20 oversize fee. The service technician will perform a final price assessment onsite.

DO YOU HAVE A GUARANTEE? WHAT DOES IT COVER?

We have a 30-day guarantee with all of our services. If you are not satisfied with your cleaning or customer service, please give us a call ASAP so we can... Read More
We have a 30-day guarantee with all of our services. If you are not satisfied with your cleaning or customer service, please give us a call ASAP so we can help resolve the issue by coming back out and providing a complimentary cleaning on the areas of concern, or addressing any issues with the technician.

DOES ZEROREZ® ATLANTA PRE-TREAT CARPET WITH ANYTHING BEFORE APPLYING POWERED WATER®?

We spray a non-toxic citrus-based emulsifier on the surface before cleaning with Powered Water®. This botanical pre-treatment helps to separate any... Read More
We spray a non-toxic citrus-based emulsifier on the surface before cleaning with Powered Water®. This botanical pre-treatment helps to separate any embedded dirt from the carpet before cleaning.

DO YOU MOVE FURNITURE?

We will help move furniture less than 50 pounds if these items are free and clear of breakables and electronics. This free service is by request only. We... Read More
We will help move furniture less than 50 pounds if these items are free and clear of breakables and electronics. This free service is by request only. We will clean up to and around larger items such as large entertainment centers, bookshelves and beds. Items we move will be placed on protective slips to keep them safe from the wet carpet.

HOW DO YOU TREAT PET STAINS AND ODOR? IS THERE AN EXTRA CHARGE FOR THE TREATMENT?

Pet accidents - if left untreated - can cause odors, discoloration and lingering bacteria.We offer several treatment methods, depending on the pet waste... Read More
Pet accidents - if left untreated - can cause odors, discoloration and lingering bacteria.
We offer several treatment methods, depending on the pet waste penetration to the carpet:


· Level I - Basic Bio Treatment: For mild to moderate biological contamination on the surface area of flooring or fibers.

· Level II - Pad Extraction: A deeper saturation and extraction process for moderate to severe biological seepage that affects carpet backing and/or carpet pad.

· Level III - Replacement: This is a guaranteed method of treatment. The nature of biological issues makes it impossible to guarantee treatment without replacement. Using this method, tack strips, padding and carpeting are replaced.

Our service technician must assess the issues onsite in order to determine the best treatment and price.

CAN I DECLINE A PET SERVICE IF IT’S RECOMMENDED BY A TECHNICIAN?

Yes. However, to achieve an effective treatment for biological issues such as urine and odor, additional cleaning procedures and product are necessary. Any... Read More
Yes. However, to achieve an effective treatment for biological issues such as urine and odor, additional cleaning procedures and product are necessary. Any service recommended by a technician is optional but certainly encouraged. If you decline a pet treatment it does void our 30-day satisfaction guarantee for that area of your home.

WHAT AREAS DO YOU SERVICE?

Zerorez® Atlanta services an approximate 40-mile radius from our office in Norcross, GA. We also service the Athens, GA area on certain days. Service... Read More
Zerorez® Atlanta services an approximate 40-mile radius from our office in Norcross, GA. We also service the Athens, GA area on certain days. Service minimums do apply. Call for more details.

DO I HAVE TO BE HOME FOR THE CLEANING?

We prefer you to be home, but it is not required. It's helpful to have someone present to confirm the areas that will be cleaned, discuss options and... Read More
We prefer you to be home, but it is not required. It's helpful to have someone present to confirm the areas that will be cleaned, discuss options and address any concerns we may encounter during the service. Please know all of our service technicians are insured and bonded. We do collect payment onsite after the cleaning so if you are not going to be home, please be sure the customer service representative is notified at time of scheduling so we can arrange payment.

HOW OFTEN SHOULD I GET MY CARPET CLEANED?

Most carpet manufacturers recommend your carpet to be professionally cleaned every 12-18 months with a hot water extraction process. This will vary however... Read More
Most carpet manufacturers recommend your carpet to be professionally cleaned every 12-18 months with a hot water extraction process. This will vary however depending on the usage your carpet gets. Factors include number of people, pets, outdoor environment and how well carpet is maintained between cleanings. Many carpet manufacturers require you have your carpets professionally cleaned every 12-18 months in order to keep the warranty valid on your carpet.

IS THE CARPET WET AFTER THE CLEANING?

The carpet will be slightly damp after Zerorez® carpet cleaning. Typical dry time is between 4 to 6 hours, depending on the airflow in the home,... Read More
The carpet will be slightly damp after Zerorez® carpet cleaning. Typical dry time is between 4 to 6 hours, depending on the airflow in the home, condition and style of carpet being cleaned. It is completely safe to walk on the carpet with bare feet or white socks as long as you're comfortable with the cleanliness of your feet. We do ask that you are careful when transitioning from the damp carpet to hard surfaces as it may be slippery.

IS A PROTECTOR APPLIED TO THE CARPET?

Your service technician will assess the condition of the carpet onsite and will advise if reapplication of fiber protection is needed for your carpet. The... Read More
Your service technician will assess the condition of the carpet onsite and will advise if reapplication of fiber protection is needed for your carpet. The average cost is $40 per room or set of stairs.

WHAT ABOUT AREA RUGS? CAN YOU CLEAN THEM IN THE HOME OR DO YOU TAKE THEM OFF-SITE?

Zerorez® Atlanta provides expert care for fine oriental and area rugs safely and effectively in our state-of-the-art Rug Wash facility at our Norcross... Read More
Zerorez® Atlanta provides expert care for fine oriental and area rugs safely and effectively in our state-of-the-art Rug Wash facility at our Norcross location. For added convenience, we offer pick up and delivery in the metro area or we extend a discount if you drop off and pick up the rugs at our Norcross facility.

WHAT SHOULD I DO BEFORE ZEROREZ® ARRIVES FOR MY APPOINTMENT?

It is important that your carpet is vacuumed thoroughly prior to your appointment. We ask that you remove items such as lamps, picture frames and other... Read More
It is important that your carpet is vacuumed thoroughly prior to your appointment. We ask that you remove items such as lamps, picture frames and other fragile items from tabletops and clear floor of toys, books and other small items. Please also ensure there is an entrance to the home or building that is unobstructed and all pets are secured.

WHAT ARE THE BLACK LINES AROUND THE BASEBOARDS AND UNDER DOORWAYS?

This is especially noticed on light colored carpet. This soiling is called filtration soiling because it comes from air passing through the carpet as it is... Read More
This is especially noticed on light colored carpet. This soiling is called filtration soiling because it comes from air passing through the carpet as it is attempting to get through the space between the carpet and the baseboard or closed door. It happens over a significant period of time and is not noticed until a build-up has occurred.

This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile and often into the backing of the carpet. With special effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, vacuum and wipe the edges of the carpet regularly.

IS THERE A DISCOUNT IF I SCHEDULE ON THE SAME DAY AS MY NEIGHBOR?

Yes! If you and a neighbor schedule an appointment for the same day, back to back, we can apply a 10% discount to each party. Schedule as many neighbors as... Read More
Yes! If you and a neighbor schedule an appointment for the same day, back to back, we can apply a 10% discount to each party. Schedule as many neighbors as you can so you all can benefit from a great deal!