Getting a carpet cleaning estimate is not difficult. However, to get the best results from the actual service, you need to ask the right questions before you sign a cleaning contract. Keep these questions in mind when getting your estimates.
What Type of Cleaning Products Does the Company Use?
This is a very important question to ask any carpet cleaning company. You need to know what chemicals are being put into your carpet. The chemicals used in some cleaning processes can leave unhealthy residue behind. Some of these chemicals may even cause your carpet to wear out faster. Soapy residue also attracts dirt, and your carpets will not stay clean as long.
If the company is not able to provide information about their cleaning products, you might be better off looking elsewhere. ZEROREZ®'s Zr Clean™ is free of shampoos and chemicals and leaves no residue behind.
You also want to make sure that the technician performing your carpet cleaning is trained to handle your type of carpet. Not all carpets are cleaned the same way. Look for a knowledgeable company that knows the differences.
What Counts as a Room? How Do You Charge?
Many companies give quotes based on two or three rooms and a hallway. You need a specific quote based on your home. Find out if there are limits based on the square footage of a room.
What Is Included in the Service?
Ask if special stains are covered in the cleaning process. If pretreatment is required, find out if it's included. If you have a worn or stained area of concern, ask about it in advance to see if there are additional charges to address those.
Ask if odor removal is part of the cleaning package. Find out if additional services are available and what the cost for those services is. Keep in mind that some treatments may void the manufacturer's warranty on your carpet. Find out if there are any other fees that might not be included in your carpet cleaning estimate.
What do I need to do to prepare for carpet cleaning?
According to the Carpet and Rug Institute, you should vacuum before you have your carpets cleaned. this removes the loose soil to allow for thorough cleaning.
Ask what furniture should be moved in advance of your cleaning. Some companies will recommend removing all furniture from all rooms, so you should plan in advance for any heavy lifting that will need to take place. Remember to ask when you can move the furniture back after the carpets have been cleaned. In some cases, protector pads can be placed under the feet of the furniture to protect both it and the carpet. ZEROREZ®'s Zr Clean™ dries quickly to reduce moisture problems.
Is There a Guarantee?
Guarantees vary from company to company, so ask what you can expect if you experience any problems.
Check for Licensing, Insurance, and Bonding
Before you hire any contractor for any work on your home, you should ask if the company is licensed and bonded. Licensing means the company is approved to operate in your state or city. The company should have insurance that is designed to cover injuries or damages that occur during the work.
Bonding is a form of insurance that protects against fraud, theft, or other risks. If the work is not performed according to the agreement, the bond protects the consumer. While you are going over these questions, you might want to ask about the type of training the company's technicians receive.
Call ZEROREZ® with any questions about getting your carpets cleaned!
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